Policies & Terms of Sale
Sales Policy
Due to the custom and wholesale nature of our products, all sales are final. We do not accept returns or exchanges. Our design team is here to help you make confident selections before you buy — don’t hesitate to ask questions before finalizing your order.
Why All Sales Are Final
The products we offer — including custom cabinetry, flooring, and countertops — are sourced, ordered, and often fabricated specifically for your project. Once an order is placed, materials are allocated and in many cases cut, finished, or reserved exclusively for you. This process makes returns and exchanges impractical for both parties.
Before You Buy
We strongly encourage every customer to:
- Schedule a design consultation with our team before placing an order
- Review product samples, finishes, and specifications in our showroom
- Confirm measurements and quantities with your installer or contractor
- Ask your designer any questions about lead times, product availability, or compatibility
Our goal is for you to feel completely confident before your order is placed, not after.
Order Accuracy
Please review all order details carefully before confirming your purchase. The Warehouse FL is not responsible for errors in customer-provided measurements, quantities, or specifications. We recommend having a professional measure your space prior to ordering.
Damaged or Defective Products
While we do not accept returns or exchanges, we stand behind the quality of our products. If you receive an item that is damaged in transit or has a manufacturer defect, please contact us within 5 business days of delivery with photos and a description of the issue. We will work with you and the manufacturer to resolve the situation.
Contact Us
Questions about your order or our policies? Reach out to our team before your purchase. We’re happy to help.
